Senior Account Manager

Senior Account Manager

About The Role:

Make is a growing digital agency in the heart of East London. Due to continued growth, we're looking for a new Senior Account Manager to join our Marketing team.

You will be joining a passionate team, working across a client portfolio containing clients of all shapes, sizes and challenges, to deliver successful digital marketing on a retained monthly basis.

We are looking for an individual who loves their industry and has a strong consultative skill set. As a Senior Account Manager, you will have a marketing agency background where you shine at managing relationships and delivery, whilst consulting with your clients and driving their brand in the right direction to achieve their business goals.

You have a solid overview of paid and owned media, creative strategy, CRM and content and the know-how to brief the account management team to get the best quality and delivery to delight your clients.

Key Requirements:

  • Proven experience within a digital marketing agency
  • Holistic understanding of digital marketing (owned, earned, paid)
  • Experience in working with leaner marketing budgets
  • Comfortable offering strategic advice and consultancy to clients
  • The ability to interpret data and draw actionable insights
  • Campaign management and delivery
  • You’ll be expected to draw on your knowledge of trends, developments and new technology.

Key attributes and responsibilities:

  • Ability to build and drive strategic account plans, based on insight.
  • A deep understanding of your client’s business, sector and competitors.
  • Drive innovation on your accounts
  • Selecting and agreeing the right KPIs to measure success
  • Detail oriented and process driven
  • Strong time and project management skills
  • Commercial mindset - ensuring efficiency, profitability, securing account growth opportunities.
  • Owning and nurturing client relationships up to senior level
  • Driving how we surprise and delight your clients
  • The ability to successfully problem solve, to get work over the line and hit deadlines
  • Anticipate and solve emerging account problems or challenges
  • The ability to delegate work within the team
  • Ensure accurate reporting across your accounts, to prove the value that we bring to our clients.
  • Clear, persuasive communication & presentation skills
  • Contribute to new business efforts, through research and pitching
  • You’ll be totally on the ball, someone who gets things done
  • You’re not afraid to roll up your sleeves and assist in delivery


Salary / Bonus

  • Salary of £40,000 to £45,000 depending on knowledge and experience
  • Discretionary annual bonus

Health / Wellbeing

  • Cycle to Work scheme
  • Breakfast and healthy snacks in the office
  • Monthly wellbeing allowance

Learning & Development

  • £1,000 personal development budget
  • Lunch & learn sessions

Time off

  • 26 days annual leave plus bank holidays
  • Enhanced parental leave

How we work

  • Hybrid flexible working
  • Work from anywhere for a month of the year