Careers at Make Agency

Digital Account Manager

Make is a growing digital agency in the heart of East London. Due to continued growth, we're looking for a new Digital Account Manager to join our growing team.

This is a mid-senior level position for an experienced Digital Account Manager with over 3 years digital agency experience.

As Digital Account Manager you will be responsible for the delivery of projects across website builds, website maintenance and content population. You will work with internal and external teams to guarantee the delivery of projects for clients, making sure all work is completed within budget, on time and to the highest quality. You will work across multiple concurrent projects, making sure all is running smoothly, projects will vary in size from smaller quick turnaround campaigns to larger more complex web builds. You will be involved at all stages of the production process, from initial brainstorming to brief interpretation, wireframing and delivery, as well as managing the maintenance & support ticket system with retained clients.


The candidate needs to be proactive, able to drive projects forward and make things happen. They need to feel confident working in a fast-paced environment while sharing their own learning and expertise.

We're keen to meet candidates who can deliver the following:

  • Developing project scoping documentation ( wireframes, tech specs etc)
  • Managing day to day production of digital products and services
  • Involvement in initial brainstorming / strategy
  • Resource planning of internal and external teams
  • Negotiating rates, determining estimates, budgeting
  • Status reports, identifying delivery issues, managing timelines
  • Overseeing quality of delivery
  • Working closely with design and technical teams
  • Ensuring best practice across usability and SEO
  • Performance tracking
  • Ensuring all products and services are well tested and fully optimised
  • Overseeing improvements
  • Making sure agency process is efficient and up to date
  • Keeping an eye on emerging tech and trends

We require:

  • 3+ years agency experience managing digital delivery
  • Experience of digital delivery process
  • Great knowledge of Wordpress
  • Proven experience managing delivery of multiple projects
  • Ability to conceptualise and write briefs
  • Understanding of technical aspects of digital delivery
  • Client facing experience
  • Understanding of CMS and content creation
  • Ability to convey Technical terminology to clients


Depending on experience


  • 22 days holiday per year plus Christmas closing
  • Discretionary annual bonus
  • Bike scheme
  • Working with a young, vibrant team in a modern office in Bethnal Green
  • Friday office drinks
  • Macbook Pro


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